ERP and CRM programs go wrong in the same two places: customization that cannot be upgraded, and integration treated as an afterthought. We design to the standard product wherever the process allows, keep extensions in supported extension points, and treat master data and integration as first-class workstreams. Adoption planning starts in week one, because a configured system nobody uses is a write-off.
Upgrade-safe builds
Extensions stay in supported patterns so vendor releases remain routine.