Once the platform is live somebody has to patch it, watch it, answer for it at 3am and keep the bill honest. We take that on with service levels written down and reported against, and with the run-books and access that make the arrangement reversible — you are never locked in by ignorance of your own estate.
Cloud Transformation & Infrastructure
Cloud Management
Run the cloud estate day to day, against agreed service levels.
Overview
What the engagement covers
- Patching, backup and recovery, tested rather than configured
- Monitoring and alerting tuned so alerts mean something
- Incident response with named severities and response times
- Change management proportionate to risk
- Monthly reporting on availability, incidents and spend
What you leave with
- Availability reported against a number you agreed
- Your engineers working on product rather than on upkeep
- Run-books good enough to take the work back in-house
Cloud Transformation & Infrastructure
The rest of this practice
Cloud Management, scoped to your estate
Tell us where you are and what it has to be worth. We will come back with a scope, a sequence and a number.