Application support that only closes tickets processes the same failure forever. We resolve incidents against agreed times and then do the problem management — finding the underlying cause so the ticket stops recurring, which is the only way volume comes down.
Managed IT Services
Application Support
Keep business applications running, and fix why they break.
Overview
What the engagement covers
- Incident response with severities tied to business impact
- Problem management on anything that recurs
- Release and patch testing before it reaches users
- A knowledge base that grows from resolved tickets
- Vendor escalation handled on your behalf
What you leave with
- Incidents resolved inside their target times
- Repeat incidents eliminated rather than absorbed
- A knowledge base your own team can use
Managed IT Services
The rest of this practice
Application Support, scoped to your estate
Tell us where you are and what it has to be worth. We will come back with a scope, a sequence and a number.