Rule-based automation stops where judgement starts — classifying an unusual case, reading a non-standard document, deciding what a request is really about. AI can take those steps, but only with the handling around it: confidence thresholds, human escalation, and an audit trail of why something was decided.
Artificial Intelligence & Generative AI
AI Automation
Automate the judgement-shaped steps rules could not reach.
Overview
What the engagement covers
- Identifying the judgement steps that block existing automation
- Models placed at those steps, inside the existing workflow
- Escalation to a person when confidence is below the threshold
- An audit trail recording input, output and confidence
- Feedback from human corrections back into evaluation
What you leave with
- Processes that now complete without a handoff
- A clear, measured split between automated and reviewed
- A record of every automated decision, for when it is questioned
Artificial Intelligence & Generative AI
The rest of this practice
AI Automation, scoped to your estate
Tell us where you are and what it has to be worth. We will come back with a scope, a sequence and a number.