An AI capability in a separate tool gets used for a fortnight. The value comes from having it where the work happens — in the CRM, the ticketing system, the ERP screen. That means integration, authentication, rate limits and a cost model that holds when everyone uses it rather than a pilot group.
Artificial Intelligence & Generative AI
AI Integration
Put AI inside the systems people already work in.
Overview
What the engagement covers
- Integration into the systems of record people already use
- Authentication and permission checks that respect existing roles
- Rate limiting, retries and queueing for provider limits
- Cost attribution per team or per function
- Rollout in stages, with usage measured at each
What you leave with
- AI available where the work is, not in a separate tab
- Existing permissions honoured rather than bypassed
- Adoption you can see in the numbers
Artificial Intelligence & Generative AI
The rest of this practice
AI Integration, scoped to your estate
Tell us where you are and what it has to be worth. We will come back with a scope, a sequence and a number.