Internal software is where usability goes unfunded, and the cost is real: minutes lost per transaction, multiplied by everyone, every day. We treat staff as users — watch the work, cut the steps, and fix the tools people have built workarounds for, because those workarounds are the evidence.
Digital Experience
Employee Experience
Internal tools that stop wasting the time of the people using them.
Overview
What the engagement covers
- Observation of the work as it is actually done
- Time-and-motion measurement, so improvement can be quantified
- Consolidation of the screens and systems one task spans
- A single sign-on and permission model across internal tools
- Rollout with training, and a way to report what still hurts
What you leave with
- Measurably less time per transaction
- Fewer spreadsheets holding the process together
- Tools people stop working around
Digital Experience
The rest of this practice
Employee Experience, scoped to your estate
Tell us where you are and what it has to be worth. We will come back with a scope, a sequence and a number.